Dispute Resolution

At Maison Shibuya, we are committed to resolving any disputes arising from your use of our services or purchases in a fair and efficient manner. This page outlines the procedures for dispute resolution.

1. Direct Consultation

If you have any concerns or complaints regarding our products or services, please contact our customer support team first. We will make every effort to resolve the issue promptly and amicably through direct communication.

2. Formal Complaint Process

If the matter is not resolved through initial consultation, you may submit a formal complaint. We will review your complaint and respond within a reasonable timeframe. Please include the following information:

• Your full name and contact details
• Order number and date of purchase
• A detailed description of the issue and desired resolution

3. Mediation and Arbitration

If the dispute cannot be resolved through direct consultation or the formal complaint process, either party may refer the matter to mediation or arbitration in accordance with the laws of the United Arab Emirates and the regulations of the Emirate of Dubai.

4. Governing Law

All disputes shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

5. Contact Us